Standard bookings
- More than 48 hours before the booked start: change the date or request a full refund.
- Between 24 and 48 hours: request a date change or booking credit.
- Less than 24 hours or after the booked start: generally non-refundable.
Lessons
Lesson places are limited. Changes depend on capacity in the replacement session. A participant who does not meet the advertised age or ability requirements may need to move to a suitable product.
Rental and vehicle entry
Unused equipment or entry products are not automatically refunded after their booked collection or entry time. Vehicle registration can be corrected before the visit by contacting support.
Weather and service interruption
Because this is a portfolio demonstration, no real mountain operations exist. In a production service, operator cancellations would be handled separately from a customer change of mind.
How to request a change
Contact support with your booking number, account email and requested change. Approved card refunds would be returned to the original payment method; bank processing time can vary.